|Title: Dispatcher I||Grade: 13|
|Reports To: Emergency Communications Director||FLSA: Non-Exempt|
|Department: Emergency Communications||Modified Date: November 2015|
This is specialized work in receiving and dispatching calls for the emergency departments within Franklin County. The employee in this position is responsible for operation of dispatch radios, computers, and telephone systems which receive and dispatch messages, a portion of which are 911 emergency calls. The Dispatcher I must act quickly, efficiently, calmly, and accurately in receiving, dispatching, and processing calls and in sending proper equipment and personnel. The employee in this position may be required to work rotating shifts, weekends, holidays and overtime. Work will be performed in accordance with the established policies, rules, regulations, guidelines and practices of the department. This position may also require the employee to assist in the operation of the jail, to include, but not limited to: searching or booking prisoners into jail.
- Receives calls, complaints and requests for service on radio or telephone and dispatches all emergency services in Franklin County, to include, police, fire and emergency medical;
- Receives all emergency 911 calls and dispatches officers and equipment to emergency situations;
- Maintains radio contact with various police, fire and medical units, knowing their constant status and location. The Dispatcher I shall also communicate with other emergency support agencies;
- Monitors fire and burglar alarms and relays this information to the appropriate units;
- Relays information to other city agencies, as well as to other jurisdictions regarding fire, police, and emergency medical matters;
- Provides current and accurate information on weather and road conditions;
- Alerts the City of Ottawa by siren and other appropriate areas when the weather service or field officers reports tornado activity or severe storms;
- Keeps all patrol officers and supervisors informed on all pertinent issues;
- Works within the concept of team dispatching. Shall keep dispatch partner completely informed as to activities occurring or logs made on their side of the console. Shall also assist the partner with dispatch duties whenever the need arises;
- Responsible for sending and receiving teletype information and the operation of ASTRA, NLETS, MVD, NCIC, CAD and PC’s, and relaying this information to the appropriate patrol units;
- Responsible for asking key questions, providing pre-arrival instructions and determining correct emergency response on all incoming requests for medical assistance, according to guidelines as outlined in the Emergency Medical Dispatching Cards;
- Responsible for maintaining proper records and the keeping of dispatch logs;
- Performs a variety of business functions and administrative support work as required;
- Responsible for the care, handling and/or operation of City or County property and not inflict intentional damage to either City or County property;
- Responsible for assisting in the training of the new dispatchers;
- Enters protection orders, weapons, warrants, sex offenders and other stolen items into National Crime Information Center Application;
- Responds to public needs when they come to the window;
- Assists officers in their investigation of crimes by looking up information and gathering data;
- Enters data for burn permits;
- Performs other duties as assigned.
- Performs janitorial duties as deemed necessary;
- Performs other related duties as required.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of proper guidelines concerning the dissemination of CHRI material;
- Knowledge of the geography of the City of Ottawa and Franklin County, including the names of streets, roads, highways, landmarks, business locations and trouble spots;
- Knowledge of radio broadcasting rules and guidelines and accurately applying them;
- Knowledge of radio and telephone communications equipment, operating them quickly and accurately;
- Knowledge of state and community resources available to the Dispatcher I and the willingness to initiate their use;
- Knowledge of the department’s records and reporting systems, rules and regulations;
- Knowledge of the practices and guidelines of the protection and safekeeping of prisoners and staff.
- Skill in entering information into computer system, must be able to type 30 wpm with an accuracy rate of 90 percent;
- Skill in receiving and dispatching calls for the emergency departments within Franklin County;
- Skill in operation of dispatch radios, computers, and telephone systems which receive and dispatch messages, a portion of which are 911 emergency calls;
- Skill in acting quickly, efficiently, calmly and accurately in receiving, dispatching and processing calls and in sending proper equipment and personnel;
- Skill in performing work in accordance with the established policies, rules, regulations, guidelines and practices of the department;
- Skill in assisting in the operation of the jail, to include, but not limited to: assist in feeding prisoners, transporting prisoners, and searching or booking prisoners into jail.
- Ability to speak clearly and correctly, using the English language;
- Ability to communicate effectively verbally and in writing;
- Ability to work with minimum supervision;
- Ability to establish and maintain effective working relationships with other employees, representatives for outside agencies, and the public;
- Ability to maintain complete and accurate records;
- Ability to perform accounting duties;
- Ability to work under pressure, exercise good judgment, react quickly and make accurate and sound decisions in emergency and non-emergency situations;
- Ability to remember numerous details and quickly recall essential information;
- Ability to read, understand, and convey information found on maps;
- Ability to accurately perform multiple tasks, simultaneously if necessary;
- Ability to concentrate, control emotions, and assertiveness, act in a professional manner;
- Ability to work on a team;
- Ability to be flexible, display initiative
- Ability to operate computer equipment
- Ability to understand and carry out oral and written orders;
- Ability to deal firmly and equitably with prisoners
- Ability to work rotating shifts, weekends, holidays and overtime
- Ability to meet physical demands worksheet requirements.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- Must be certified in the use of NCIC within six months after employment;
- Must be certified as an Emergency Medical Dispatcher within 6 months after employment;
- Certified in CPR.
REQUIRED EDUCATION/OR EXPERIENCE:
- High school diploma or G.E.D.;
- six months to twelve months related experience or training;
- or equivalent combination of education and experience.
PREFERRED EDUCATION/OR EXPERIENCE:
- Associate’s degree in Emergency Management, Emergency Communication, Criminal Justice or a related field of study from two-year college or technical school;
- or one year to two years related experience and/or training;
- or equivalent combination of education and experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job:
- The employee is regularly required to talk or listen;
- The employee is frequently required to sit and to use hands to finger, handle, or feel;
- The employee is occasionally required to stand; walk; reach with hands and arms;
- Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate
- The employee may be called out.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.